Privacy Policy

Last updated: 15 December 2025

Welcome to WapChat (“we”, “our”, “us”).

WapChat is a WhatsApp automation platform that helps businesses manage and automate customer communication using official WhatsApp APIs.

We are committed to protecting your privacy and ensuring transparency in how your data is collected, used, and safeguarded.

1. Information We Collect

We collect only the information necessary to provide and improve our services.

a) Account Information

When you register on WapChat, we may collect:

1. Name
2. Email address
3. Phone number
4. Company or business name
5. Login credentials

b) WhatsApp Communication Data

When you use our platform, we may process:

1. WhatsApp messages sent and received via your connected WhatsApp Business account
2. Message metadata (timestamps, delivery status)
3. Contact numbers and names provided by you

Important: WapChat does not read, store, or use WhatsApp messages for any purpose other than delivering the requested automation services.

c) Technical & Usage Data

We may collect:

1. IP address
2. Browser and device information
3. Log files
4. Usage statistics (pages visited, features used)

This data helps us improve platform performance and security.

2. How We Use Your Information

We use your information strictly to:

1. Provide and operate the WapChat platform
2. Enable WhatsApp automation, chatbots, and workflows
3. Deliver system notifications and service-related emails
4. Improve features, performance, and user experience
5. Maintain platform security and prevent misuse
6. Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal or business data.

3. WhatsApp API Compliance

WapChat uses official WhatsApp Business APIs.

By using our service, you confirm that:

1. You have obtained proper consent from your customers to contact them on WhatsApp
2. You comply with WhatsApp’s messaging policies and applicable laws
3. You do not use the platform for spam, unsolicited messaging, or illegal activities

WapChat is not affiliated with or endorsed by WhatsApp or Meta.

4. Data Storage & Security

We take reasonable and industry-standard measures to protect your data, including:

1. Secure servers
2. Encrypted connections (HTTPS)
3. Restricted access to sensitive systems
4. Regular monitoring and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Data Sharing & Third Parties

We may share limited data only with:

1. Infrastructure providers (hosting, email, API services)
2. WhatsApp Business API providers (as required for service delivery)
3. Legal authorities, if required by law

We never share your data for advertising or marketing purposes.

6. Cookies & Tracking

WapChat may use cookies and similar technologies to:

1. Maintain login sessions
2. Improve platform functionality
3. Analyze usage patterns

You can control cookies through your browser settings.

7. Data Retention

We retain your data only as long as:

1. Your account remains active, or
2. Required to provide services, or
3. Required by applicable laws

You may request data deletion after account termination, subject to legal obligations.

8. Your Rights

Depending on applicable laws, you may have the right to:

1. Access your personal data
2. Request correction of inaccurate data
3. Request deletion of your data
4. Withdraw consent (where applicable)

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our platform or website may contain links to third-party services.

We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of WapChat after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: support@wapchat.in

Website: https://wapchat.in